CQC Compliance & Inspection Specialist

"I want to express my heartfelt gratitude to Gabi at Let's Make Lemonade for her incredible support throughout my CQC registration process. Her expertise and guidance were invaluable, making what could have been a daunting process feel smooth and manageable. Gabi was always on hand to promptly answer my questions and address any concerns, no matter how small. The mock interview preparation she provided was particularly invaluable, giving me the confidence and knowledge to navigate the process successfully. Her professionalism, dedication, and approachable nature truly set her apart. I highly recommend Gabi and Let's Make Lemonade to anyone seeking CQC consultancy services – she’s a fantastic partner in navigating the complexities of CQC registration!"

"I just wanted to give my thanks for the inspection over the last two days. I didn’t really know what to expect and was a little anxious it would be overwhelming; however, the whole experience was interesting, very pleasant, and productive. It ticked all the boxes and was exactly what we needed, and I can’t thank you enough for being so patient, thorough, and supportive. For the cost the inspection was very detailed, thorough, and constructive.”

"Working with Gabi at Let's Make Lemonade couldn't have been easier. Gabi was structured in her approach and went through everything in detail; she created a framework for us to work from early on and it really helped keep us on track. The CQC application can be a daunting experience, but Gabi used her expert knowledge to help us feel at ease and focus on what we were good at. We wouldn't have done so well without her help."

"Gabi assisted us in our preparation for an inspection by the CQC recently. Having a keen eye for any lapse in protocol or procedure, she was instrumental in enabling the clinic to achieve the best possible result. Gabi is kind but firm, highly approachable, and was always on hand whenever we needed her help. We would have no hesitation in strongly recommending her to any independent medical organisation requiring assistance in preparing for a CQC inspection."

"We’ve worked with Gabi for nearly 12 months. As a small private clinic, we needed support in the regulatory aspects of CQC and ultimately in preparing for our first CQC inspection. Her knowledge has been second to none in helping us with our queries, with comprehensive guidance provided throughout. We achieved ‘Good’ in every domain of our assessment and have absolute confidence in the process going forward. We look forward to our continued partnership going forward."

"Thank you very much for your action plan, it is very helpful to have had this as it is showing us where we need to improve and where we are lacking with our good governance and compliance."

"Firstly, I would like to say thank you for your help during the lead up to our predicted CQC inspection; The insight and confidence you gave us meant we tackled the inspection really well and I am delighted to say we got a good rating!"

"Working with you on our recent CQC compliance journey was truly invaluable. Your dedication and expertise played a crucial role in ensuring the factual accuracy of the report. Through your diligent efforts, the initial report was thoroughly reviewed, and several inaccuracies were corrected. Additionally, I want to commend you for revising the final report to eliminate negative comments and corrections. Your attention to detail and commitment to presenting our compliance journey in a fair and constructive manner were evident. The revised report not only reflects the reality of the situation but also highlights the progress and efforts we made along the way. I am more than happy with the positive impact you had on our compliance journey. Your continuous focus on learning and development is truly commendable."

"Gabi gave me and the team the tools we needed to pass a CQC inspection. She thoroughly checked our processes and advised on any areas that required work. I think most importantly Gabi gave my team the confidence to answer the questions the CQC inspectors were going to ask us. Many of the team were not from a healthcare background and had not dealt with this kind of inspection. Gabi made sure that they were confident in their own processes and that all they had to do was portray those processes. We got a score of good in the mock inspection with some advisories from Gabi and as a result we were rated good in the real CQC inspection. I highly recommend Gabi and the work she does."

"Thank you for your timely support and guidance. I found you thoroughly professional and knowledgeable. I highly recommend you to any GP practice in future who needs help to challenge or get advice regarding CQC inspection draft reports. In my case, I am so pleased with your guidance and advice; we were able to challenge the CQC factual accuracy report and this led to the removal of breaches and amended the requires improvement rating to good."

“Inspections are stronger; they have a different but more meaningful approach, you don’t dress things up with optimism, you are guided by knowledge, and you are harsher - but in a good way. We have found the whole process very worthwhile.”

"I would not hesitate to recommend Gabi to anyone who wants to ensure that their service is operating in a CQC compliant manner and who is looking to gain confidence in their interactions with inspectors.”

“Gabi from Let's Make Lemonade has been amazing to work with, helping our clinic to pinpoint areas for improvement, implementing valuable tools, and mentoring our CQC registered manager to feel confident going into her CQC fit person interview."

“I have worked with Gabi over the past 16 months whilst I went through the process of registering my clinic. As a previous GP with little experience of management and CQC compliance I had a very steep learning curve and the whole process would have been utterly overwhelming if I had done it alone. Gabi has been so patient, thorough, and reliable and I had complete confidence in her level of understanding of what is required not only to run a CQC compliant clinic, but also of the evidence required to be able to prove how the clinic is operating. I felt completely comfortable raising all of my queries no matter how small or silly they seemed, and Gabi even offered me a last-minute preparation session for my first direct monitoring call."

"Gabi is very responsive; she passes along her knowledge of all things CQC & compliance and supports wherever possible. This shows in our latest CQC inspection rating and we will continue to work with Let's Make Lemonade as we progress and grow our clinic.”

"Gabi and Let’s Make Lemonade have been absolutely fantastic to our business! We made the great decision to procure some consultancy hours and then top this up with a full CQC mock inspection. We utilised our CQC consultancy hours with queries and advice throughout the year and the service we received was faultless and to a degree of detail and care I was not expecting. Gabi has a huge wealth of knowledge that has really benefitted our CQC compliance across the board. Due to the quality of work, we had received from Gabi previously, it was an easy decision to ask her to help us do a full formal audit of our CQC practices within the business, to isolate areas for improvement and ensure we put our best foot forward when any future formal inspection may occur. Gabi was thorough, precise and took no time at all to understand our business, what we were trying to achieve, and identify areas for us to improve. She gave our team confidence that they would excel if a formal CQC inspection was to occur, with her calm personality, and knowledge of the practices of the CQC. Our business is now in a fantastic position to excel with its clinical governance and we will be using Gabi wherever possible in the future.”